Shipping policy

Pre-Order Production Time

All our products are made to order. Once your order is placed, it enters our production process, which typically takes 4 to 6 weeks. This production time allows us to ensure high quality and careful manufacturing.

 Please note that the production period starts after your order has been confirmed and processed.

Shipping Time

 Once production is completed, your order will be shipped

.Estimated shipping times: • Europe: 3–7 business days

 • International: 5–10 business days

 Shipping times may vary depending on the destination country and customs processing.

 Order Tracking

 As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package in real time.

 Customs, Duties and Taxes

International orders may be subject to customs duties, taxes or import fees depending on the regulations of your country. These charges are the responsibility of the customer.

 Shipping Delays

While we aim to meet the estimated timelines, delays may occasionally occur due to:

 • production constraints

• logistics disruptions

• customs processing

 If your order is significantly delayed, our support team will keep you informed. Address Accuracy Please make sure that your shipping address is correct and complete when placing your order. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. Contact If you have any questions about your order or shipping, please contact our support team at: contact@desertlab.fr